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FAQ
  • What currency will be charged?
    On our Australian website, www.jibbijug.com.au, all charges are in AUD and include a 10% GST. This website ships only within Australia. If you are an international customer, please visit www.jibbijug.com for more information.
  • How to Track Packages?
    Using our Australian tracking system, you can always check your order status and see when it will be shipped to your local post office. Australia Post Official Customer Service: Phone (within Australia): 13 POST (13 76 78) Phone (from overseas): +61 3 8847 9045 Website: auspost.com.au Australia Post allows you to monitor every letter or parcel sent via their tracking system: Track your parcel.
  • Can I request a refund if I change my mind or need to change my order?
    We do not have a change-of-mind policy. However, if you request a refund, please note that a 3.5% fee charged by Stripe will be deducted, as we are unable to recover this fee once the refund is processed.
  • Can I have the invoice included with the delivery?
    An automatic invoice will be generated after checkout, but we do not include the original invoice in the package.
  • DO YOU DELIVER WORLDWIDE? HOW LONG DOES IT TAKE?
    Yes! We delivery Worldwide with EXPRESS International post will take 4 -8 BUSINESS DAY time depend on which countries zone you are, simply enter your address during checkout. Mostly it will take 5+ business days to arrive your destination. ​ PLS CONTACT YOUR LOCAL POST OFFICE IF YOU HAVE NOT RECEIVED IN IN THAT TIME FRAME, MAY DUE TO TAX OR CUSTOM.
  • WHAT'S THE DEAL WITH INTERNATIONAL TAXES AND FEES?
    Because customs policies vary from country to country, international orders may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. However, our shipping purpose will be shown as "Gift" on the delivery to you and indicate a minimum amount of value. Enjoy!
  • How do i order a bulk quantity of an item? Wholesale?
    We offer the ability to purchase multiple amounts of our product online at the discounted price, however the extra charged for delivery will be applied base on a number of your Items ordered. If you need a wholesale price (minimum 2 Cartons) please contact us on +61426265492 or email tolittlejibbi@gmail.com for enquiries.
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