Conditions of Sale, Quality Control, and Color Coating Quality

Thank you for choosing JIBBIJUG! Please read these terms before ordering from our website, www.jibbijug.com.au. This page explains the conditions for purchasing our products. By using our site or placing an order, you agree to these terms. If you don’t agree, you won’t be able to buy from us.

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Important Notes:

• Welding Mark: You may see a welding mark inside the jug’s handle. This mark is normal and is there to make the handle stronger. It won’t rust.

• Handle Alignment: We allow small variations in handle alignment (1-2mm). This is carefully monitored during production and won’t affect how well the jug pours. This flexibility helps us maintain quality while ensuring a sturdy product.

• Surface Scratches: During polishing or coating, the jug might get minor scratches from touching other objects. While we check each jug, we can’t promise that they will all be completely scratch-free. This approach helps us prioritize making high-quality products.

• Electroplating Marks: When the jug is electroplated, it’s dipped into a solution while attached to a fine wire. This can leave tiny wire marks inside the jug, which are normal and won’t affect how it works.

• Design Considerations: Our jugs are lightweight and designed for latte art, which may lead to some minor scratches and lines. While we inspect each jug, some imperfections might remain due to this design focus.

• Surface Lines: The lines on the stainless steel are due to the difficulty in achieving a deep polish. Trying to polish too much can damage other parts of the jug, so we accept this as part of the production process. The color coating won’t hide these lines, so please keep this in mind before purchasing.

• Color Coating Agreement: By buying a jug with color coating, you accept that exterior scratches and wire marks inside are normal and not defects. All plated items will eventually tarnish with use.

• No Warranty for Color Coating: We don’t offer a warranty for the color coating once it has been used, as it may peel, flake, or lose its non-stick quality over time. It can also be hard to tell if the jug was used properly or misused. At JIBBIJUG, we are committed to high standards in our production and use of high-quality stainless steel (grade 304).

• Defective Products: If you receive a jug with major defects in the coating (excluding minor scratches), please contact us for a replacement before using it. We want to ensure you’re satisfied with your purchase and uphold our commitment to quality.

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The reason we can’t achieve a perfect finish on our jugs is due to the nature of the materials and the processes involved in making them. This includes creating the body, handle, color coating, and laser engraving of the logo.

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• All JIBBIJUGs are made from high-quality 304-grade stainless steel, and we apply color coating to enhance their appearance. However, there may be slight color variations in some areas, and in rare cases, you might find tiny soft spots on the metal. These differences can result from the color schemes, coating methods, and surface treatments used.

• The jugs are produced using molds and machines that bend sheet metal, requiring extensive processing. After this, they are sent to different factories for coating and engraving. During these processes, the metal might come into contact with other objects, leading to minor scratches. Although we inspect each jug carefully, we can’t guarantee that every one will be completely scratch-free.

• The lightweight stainless steel we use (0.6-0.7 mm thick) is designed for optimal latte art performance, but this thinness can also lead to minor scratches or lines. Even though each jug is thoroughly checked, some imperfections might still be present because of this design choice.

• Rest assured, your jug will still perform well, and any scratches won’t affect your latte art or milk frothing. With regular use and cleaning, you may notice new scratches and fingerprints appearing over time.

At JIBBIJUG, we provide color coating for just $10 more than our non-coated jugs. Here’s why:

1. Coating Application: The color coating is specifically designed for the exterior of the jug. Occasionally, it may also appear on the inside, but this is unintentional.

2. Internal Markings: During the electroplating process, the inside of the jug may show wire markings, light haze, fine scratches, or small spots. These are typical for any jug that undergoes electroplating and are not considered defects.

3. Quality Assessment: It’s important to understand that the quality of the coating should not be judged by the internal markings. These markings are part of the electroplating process used to authenticate the jug, ensuring that it is genuine and not counterfeit.

4. Normal Production Process: The wire markings you see on the inside result from the jug being attached to a fine wire during the electroplating process. This method is necessary to submerge the jug into the coating solution. These markings vary from jug to jug and are a natural outcome of the process, not a sign of inferior quality.

5. Quality Control: Rest assured that all jugs are thoroughly inspected by our team before shipping to ensure they meet our high standards.  

Blue Matt/Purple Matt Color Coating Issues

1. Discoloration on the Belly Part:

   • The belly shape of the jug requires stretching during production, leading to an uneven surface and color appearance. This issue is specific to the Matt Blue color; other colors are unaffected.

2. Light Blue Appearance:

   • During the color spraying process, the jug rotates, which can cause areas of Light Blue to appear. This is normal for the Blue Matt Electric coating and not considered a defect.

3. Fingerprint Attraction:

   • The matte or bush coating can easily show greasy fingerprints, which may darken the color after use. This is not a defect and can be easily cleaned with a glass spray and a microfiber cloth.

Rose Gold Color Coating

1. Copper Oxidation:

   • The Rose Gold color contains more copper, which can oxidize over time. Marks, stains, or tarnishes may appear on the surface, but these are not defects and do not indicate a used jug. All plated items will tarnish with regular use.

Product Recommendations

• For Best Finish: The 600ml series (Musketeer, Ironman, Shogun) is recommended for a better finish.

• For 380ml Series: Kung Fu or Ninja are suggested due to superior material quality.

• Caution on 420ml Series: Avoid the 420ml series or Ronin if you’re looking for a flawless finish, as these may have more factory marks due to thinner material.

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WHAT IS ELECTROPLATING?

• Electroplating is a process that involves the use of an electric current to deposit a thin layer of metal onto the surface of a substrate. To perform electroplating, the plating metal is attached to the anode, which is the positively charged electrode, and the substrate is attached to the cathode, which is the negatively charged electrode, in an electrical circuit. Both are then submerged in a plating bath, which is a special electrolytic solution. During this process, wire marking can occur.

• After immersing the parts in the plating bath, an electric current is supplied to the anode. This current oxidizes and dissolves the metal atoms of the plating metal into the electrolytic solution. The dissolved metal ions are reduced at the cathode and deposited onto the substrate. Various factors can be adjusted to control the outcome of the process, such as the chemical composition of the bath, temperature, voltage level, duration of current application, and distance between the anode and cathode.

• Over time, the color of the electroplated metal can wear off due to regular use, although the rate of tarnish can vary greatly depending on the piece.

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WHAT IS  TEFLON COATING?

• Electroplating is a process that involves the use of an electric current to deposit a thin layer of metal onto the surface of a substrate. To perform electroplating, the plating metal is attached to the anode, which is the positively charged electrode, and the substrate is attached to the cathode, which is the negatively charged electrode, in an electrical circuit. Both are then submerged in a plating bath, which is a special electrolytic solution. During this process, wire marking can occur.

• After immersing the parts in the plating bath, an electric current is supplied to the anode. This current oxidizes and dissolves the metal atoms of the plating metal into the electrolytic solution. The dissolved metal ions are reduced at the cathode and deposited onto the substrate. Various factors can be adjusted to control the outcome of the process, such as the chemical composition of the bath, temperature, voltage level, duration of current application, and distance between the anode and cathode.

• Over time, the color of the electroplated metal can wear off due to regular use, although the rate of tarnish can vary greatly depending on the piece.

• Overall, Teflon is a material commonly used as a non-stick coating on cookware. While it can develop scrapes and scratches over time, it can last for years if not misused or exposed to direct steam. However, nonstick jugs do not last forever, and reapplication of Teflon coating may be necessary at some point.

• At JIBBIJUG MILKPITCHER, we take the highest care in ensuring the quality of our Teflon coatings, but we do not provide exchange, refund, or returns for damages caused by normal or misused usage.​

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Why doesn't stainless steel rust?

• Stainless steel remains stainless and does not rust because it is sufficiently reactive to protect itself from further corrosion by forming a passive layer of corrosion product.

• Please note that if you receive a jug with brownish stains inside, it is not rust but rather residue staining that may occur in certain conditions such as storage environment, temperature changes, heat, moisture or usage. Fortunately, stainless steel is easy to maintain. Simply clean it with a sponge or follow the instructions below.